As this small, family-owned urgent care clinic in Oklahoma expanded to multiple locations with over a dozen providers, they needed to take a new hard look at the way they ran their business.
The evolution of Today Clinic is the story of many small, independent practices that have been fortunate enough to grow their business and expand. "It started in 2008 as a tiny little store here in Oklahoma City to help the underserved population," says Scott Mayer, MD, Director of Today Clinic. They have expanded to seven clinics and 13 providers in Oklahoma and Texas and are continuing to grow.
When Mayer came on as Director in 2013, he brought with him a passion for strengthening the patient-provider experience, combined with a background in business. "Business and medicine go hand-in-hand," says Mayer, "and especially nowadays, it's important to have that kind of flexibility in medicine."
Mayer saw that there was a great need for Today Clinic in the population they served; however, he also saw a great need in improving and modernizing their billing and management practices. They carried a high volume of patients with a broad payer mix, including a high Medicaid population as well as insurance payers and self-pay. Mayer determined that Today Clinic needed to outsource their billing. After trying a local billing company and not seeing results, Mayer switched to Kareo Managed Billing, powered by Kareo's integrated software solution. He shares the difference it made in this recorded webinar.
"We, at all times, want to make sure that the patient is most important," says Mayer. Many private practices are realizing that the way to focus more on patient care is to spend less time on billing and practice management that could be taking up as much as 20% of a provider's working hours. "My biggest focus has always been the preservation of the private practice."
By finding the right billing company partner, Mayer has seen significant improvement in reducing A/R and rejection rates. "In reports, we like seeing those numbers going down every week," says Mayer. "We also like to see accurate account balances. We have a lot patients who come back to the clinic on a regular basis and a correct account balance is crucial so we don't overcharge."
To learn more about the results from outsourcing their billing, check out Today Clinic's full case study.