Kareo Ranks Highest in Customer Satisfaction by G2 Crowd

By Martin Phan  |  November 16, 2017

Kareo’s all-in-one medical practice management and clinical care software solution has been ranked the highest in customer satisfaction, according to the G2 Crowd Grid® for Medical Practice Management, a comprehensive report released by G2 Crowd.

Among the medical practice management software solutions for small business, Kareo emerged as the lone “Leader.” G2 Crowd places products in this Leader quadrant for being rated highly by their users and having substantial market presence scores. The vendor categories included enterprise, mid-market, and small business solutions.

G2 Crowd’s Data-Driven Assessment

How was this conclusion determined? The data-driven assessment identifies products in the medical practice software space that G2 Crowd determines to be the best.

According to G2 Crowd, to qualify for inclusion in the Medical Practice Management category, a product must:

  • Help doctors assess the medical needs of patients and recommend treatments
  • Schedule personnel and book rooms or locations depending on demand and capacity
  • Notify employees and patients about appointments, follow-ups, or important events
  • Provide claim management and medical billing features
  • Include features for front desk operations such as reservations or cancellations
  • Deliver reporting and analytics on doctor utilization and personnel productivity
  • Ensure compliance with laws and regulations such as the Health Insurance Portability and Accountability Act (HIPAA)

Here’s how the scoring is broken down.

Customer Satisfaction Score

This is based on customer feedback left on the G2 Crowd platform in the form of ratings and personal reviews. Currently, Kareo holds a rating of 4.4 out of 5 stars derived from 54 ratings from customers -- the highest rating amongst competitors.

Market Presence Score

This measure of scale is based on the market share, vendor size, and social impact of the software solution. Kareo is the only vendor serving small practices to score in the Leader quadrant.

About Kareo's Integrated Platform

Kareo is the only cloud-based complete medical technology platform purpose-built to meet the unique needs of independent practices in more than 45 specialties. Check out this video:

Today Kareo helps over 40,000 providers in all 50 states run more efficient and profitable practices, processing more than 60 million patient records through the Kareo platform. The Kareo platform is the first to help independent practices find more patients, manage their care with a fully certified and easy-to-use EHR, and get paid quickly all in one complete and integrated package. In addition to this recent honor, Kareo has received extensive industry recognition, including the Deloitte Technology Fast 500, Inc. 5000 and Black Book's #1 Integrated EHR, Practice Management and Medical Billing vendor as well as the ranking in the Leader Quadrant in the Frontrunners Software Analysis of EHR.

Kareo's growth demonstrates the expansion and vitality of the independent practice market in the U.S. We’re proud to be recognized by user review-based assessments like G2 Crowd. If you'd like to know more, contact one of our Solutions Consultants. We'd love to hear from you!

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